Shipping and Delivery Policy
At YoctoShine, we specialize in providing digital products, such as educational bundles and courses. This Shipping and Delivery Policy outlines how our digital products are delivered to customers. Please read this policy carefully to understand our delivery process.
1. Digital Product Delivery
1.1 Delivery Method:
All products sold through YoctoShine are digital in nature and will be delivered electronically. Once your purchase is complete, your digital bundle or course access information will be sent to the email address you provided at checkout.
1.2 Delivery Timeframe:
Upon successful payment, digital bundles are typically delivered within 1-2 business days to your provided email address. For live courses, you will receive an email with the course schedule and a Zoom link prior to the course start date.
1.3 Email Confirmation:
You will receive an email confirmation with details of your order and the digital product(s) you’ve purchased. If you do not receive an email within the specified delivery time, please check your spam/junk folder or contact us at [Insert Email].
2. Access to Courses
2.1 Live Courses:
For live courses (e.g., the GenAI Master Course, Foundation Master Course), you will receive an email containing the course schedule, Zoom link, and any other necessary instructions 48 hours before the course starts. Ensure that you provide a valid email address during registration to avoid any issues with course access.
2.2 Recorded Courses and Bundles:
For recorded courses and digital bundles, you will receive a download link or access credentials within 1-2 business days after your purchase is confirmed.
3. Delivery Issues
3.1 Incorrect Email Address:
It is your responsibility to provide the correct email address during the purchase process. If you realize you have made an error, contact us immediately at [Insert Email]. YoctoShine is not responsible for delays or delivery failures due to incorrect or incomplete email addresses.
3.2 Non-Delivery:
If you have not received your digital bundle or course access within the specified delivery timeframe, please contact us at info@yoctoshine.com or +919629731633
and we will investigate the issue.
3.3 Technical Issues:
If you experience any technical difficulties downloading or accessing the digital content, please reach out to us within 7 days of your purchase. We will work to resolve the issue promptly.
4. International Delivery
YoctoShine’s digital products are available for purchase globally. As our products are delivered electronically, there are no shipping fees or customs duties associated with the purchase of our digital products, regardless of your location.
5. Contact Information
If you have any questions or need assistance with your order, please contact us at:
• Email: info@yoctoshine.com
• Phone: +919629731633
YoctoShine reserves the right to update this Shipping and Delivery Policy at any time. Any changes will be reflected on this page, and your continued use of our services indicates acceptance of the updated terms.